My first night was horrible I could not sleep well because this room is too close to the road, I heard the noise of the vehicles all the time and somebody throwing the in the hallway On Saturday and Sunday I make the complaint about it and the employee in the reception told me twice, I can change your room after the rooms available be cleaned, but him never changed it. I went to your hotel for rest and sleep but was the opossite.
I am very disappointed, with their service. I never choose your name hotel. I never choose your name hotels. My husband was ill. I thought it would be a nice getaway when he got well. No one has been able to assure me it would be done. I have spent 2 hours on the phone with NO results. I intend to get some government or law official involved. I do not intend to lose that money so badly needed right now.
Please contact me at or pstuessi the villages. You people should be ashamed of yourselves for treating a widow so badly!!! I was not informed of this fee at the time of the reservation and I am disappointed to see that charge, since I went directly to the Hotel website to make my reservation.
This is not a good business practice. Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page. Holiday Inn Headquarters Address and Contact. Holiday Inn Headquarters Executive Team. Keith Barr. They were not hot. How can a clerk give someone a room that was occupied and lie about breakfast being hot.
I told her I was glad my husband was not shot and she said people were not not allowed to carry guns in the motel. You need to train your employees better.
Our card is useless now because of these people and they do not care one bit, the manger is a rude and disrespectful person and I have no idea how she got that position. Customer service is a very important part to a hotel and there was NON when it came to my visit. So if you are deciding to go to the Holiday Inn Express in Colorado Springs I would highly recommend that you try a different hotel. I am glad your room was cleaned I was only staying there because of a house fire, and red cross alloted Something needs to be done about this company..
Which way do I go yo get this resolved? I needed a larger room as we were there for a ball tournament. I gave them my card number and booked. This left me stranded with 2 adults and 3 children about PM. We use Holiday inn and suites often because we travel for ball but I am not sure we will again. Very bad experience. I am so disappointed. Lacee the former event coordinator assured me the facility would be the perfect place for the large event. I left multiple messages from the end of until May of to reschedule.
I never received a return call or email until a new coordinator contacted me. They could not find the banquet order, the cashed checks, or anything on us. I supplied everything to them including cashed checks and advised I had even met the owner. Still no reply. Cue my attorney sending a demand letter and 30 days later nothing.
Now we are forced to use funds that would help children in need to sue this facility and IHG. I have reached out to the home office to request a call back prior to enacting the lawsuit. I am hoping this can be resolved. I understand a refund would not be applicable if we had cancelled but we did not.
We have been a member with IHG for about 5 years now and have always had great experience with the Holiday Inn Express Hotels that we have stayed at.
When we arrived at the hotel and checked in we found out that our door to our room was already opened and had been propped open by the extra safety latch on the door; this has never happened to us at any hotels that we have stayed at.
My husband done a walk through to make sure no one was hiding in the room. The next day when we woke up and was getting ready to go down for breakfast the phone rang in our room. The man told my husband that he needed his email address and the rest of our personal information.
My husband told the man that he was fixing to go down stairs anyways and he would see him at the front desk and take care of this matter. When we got to front desk there was a lady at the front desk working and she assured us that the only man that worked at the front desk worked on the weekends; she also said, that she had passed the phone call through to our room, but did not give him our name…. No one even knew that we was staying at that hotel except for the staff when we checked in and the IHG Rewards where we got our reservation from.
While we was getting our breakfast we spoke to a lady that was also a guest at the hotel and explained to her to beware of what happened to us. She went on to tell us that 2 nights prior someone actually opened there door to there room around pm; luckily they had the extra lock latched and whomever it was did not get in. She also continued to tell us that they had been at the pool and a bunch of people entered the pool through the back gate; they were not guest either. She said, it was like the was having a pool party or something.
They started up the grill that was located at the pool and started drinking Jack Daniels and such. After our conversation I looked out the window and seen that in deed there was a rusty barbeque grill sitting out by the pool. I have never stayed at a Holiday Inn that was being run like this one in my life and the only thing I can think of is that someone has a master key to all the rooms that are in that hotel, because how in the heck would someone be able to open a door that was already occupied by another guest at 10 pm.
If I was the CEO I would put someone in that hotel some where to investigate what is going on at this location. We hope to hear back from you about this matter soon; when we have to stay over night at a hotel we would like to know that we are in a safe hotel. We were on our way to a very sweet and happy event that was to take place … one of our granddaughters was getting married. We only stopped for the night to rest up for the night before continuing on.
The following morning, my husband left briefly to gas up the car so we could continue on to our destination. I was still sleeping, as I had Rotator Cuff surgery less than 7 weeks prior and was still in quite a bit of pain.
At AM, I was awakened to discover a Housekeeping man entering my room! I had approached a staff member of Housekeeping, when a young man walked up, claiming that HE was the Housekeeping manager, yet the front desk clerk had just pointed out the lady as the Housekeeping manager. He managed as many as 3,, people at times and told her that he was responsible for Every Single Employee working for him!
There were no exceptions. He wore a dirty T-shirt with a shirt that was unbuttoned and equally filthy. His all-around appearance was unprofessional and extremely slovenly.
Trish Green, HID from us, apparently to avoid having to deal with the issue. Not one person took responsibility, nor did anyone apologize. However, the office in England told me that if they continue to ignore corporate policies, they may not be able to continue functioning as a Holiday Inn Express franchise. No one should be subjected to the abuse we endured. I would not recommend that Anyone stay at this hotel because they will have the same experience! Every morning at they make the dead bolt slam against the frame of the door I know 2 to 3 thousand times a day knowing that there were still sleeping guests.
They harassed me every single day for payment and would even threaten to have me escorted out knowing my home was being repaired and no utilities. Like whaa??? This is not going to be the only place I post my experience either. I have been treated horrible and spent so much money and deserve to be treated like it!!!! They would start calling at asking for payment when I am entitled to a late checkout and call every 30 minutes!!! I unplugged the phone the last night!
I checked in and was explaining to the front desk if someone asks if I am staying there to make sure to keep my privacy. I was having a personal emergency. I ended up leaving in an ambulance within 30 minutes of checking in.
I never even made it to my room, never used the key or anything. I asked for a refund because I had to go to the hospital. We stay a lot at Holiday Inns.
I will no longer be doing so. I am in utter disbelief with this situation. They should honestly be ashamed. The only thing i liked was the breakfast. She told me that they had released my deposit and that my bank had it on hold.
When i went back to talk to the manager i was given an email and was told to give them my info. I took three and a half weeks to finally get my deposit back. They were very rude and showed no concern about my situation. And you can Thank tge manager for that!!!! Stayed and got kicked out of holiday inn express and suites in Duncanville Texas E Highway 67 Duncanville. I was trying to complain about coming back to the room after my sons game at 4pm and room had NOT been cleaned.
And denied to give me refund even though it was a pre paid stay. The gentleman at the desk — Eddie — genuinely went above and beyond. The facility itself was clean and comfortable. But Eddie really made it a positive experience. Please find some way to reward him — he deserves it!
We arrived at the airport across the street from the Holiday Inn, 8 hours before our flight and 5 hours before the airline would allow us to check our bags. The airport was crowded, packed wall to wall. No place to sit or rest. I remembered that some of the people I met traveling were staying at the Holiday Inn.
The hotel is so convenient, only a few steps from the airport. We walked there with our luggage and asked if we could hang out in their lobby for a few hours. The clerk checked with the manager. They stored our luggage for us and allowed us to use the lobby, bar and restaurant. We enjoyed very good service and food. The manager asked several times if there was anything he could do for us.
For tired travelers in a foreign country, a friendly inviting place to stay and relax was very appreciated. By chance, we ran into some of our fellow travelers who were staying there. They recommended that in future, when we have a late flight, to stay at a local Holiday Inn and take a morning flight the next morning, which is what they do. I want to say, that is very good advice. The manager at this Holiday Inn turned a very busy frustrating day, into a very pleasant experience.
I hope he is rewarded for his kind services to us. Having to come to Middleboro Mass because of a death in the family, I was treated exceptionally well.
Every one made feel home. I will forever be grateful. The service was the best. Be sure to s and a note of gratitude to thm. I have been a Holiday Inn Rewards member for several years now. After hearing all the great things about this club, I purchased a three night stay for four at one of Holiday Inn Resorts.
I received confirmation of our stay via email with the location we believed to be the resort. There were no other calls, emails or texts from them following that. The staff there knew nothing about a tour or how to contact anyone that could help us. They were only able to tell us the reservations had been made by a third party and no changes were allowed.
The room was too small to even be comfortable for two people. After much research and several phone calls the next morning, we were able to contact Jorge Rodriguez at the main office.
We were told we had already missed the tour, which was in another town and 45 minute drive away. He had no interest in rescheduling us and said we would be responsible for additional fees. I have respected and trusted the Holiday Inn Hotel organization and been a member of your rewards program for a long time.
I truly hope you can rectify this in a very short time because I have been a victim of fraud by your Holiday Inn Club Vacations. After hearing all the great things about this club, I purchased a three night stay for four people at one of many Holiday Inn Resorts.
I have respected and trusted the Holiday Inn Hotel organization for a very long time. I truly hope you can rectify this situation in a very short time because I have been a victim of fraud by your Holiday Inn Club Vacations.
I left angry at his arrogance and EXTREME unprofessionalism not even bother listening to his own staff- Kevin nor I — promptly I then contacted my credit card company about the fraudulent charge, they immediately agreed that this story was far too detailed to not be true and will be investigating, I was further recommended to also get another credit card since mine was obviously compromised by this incident.
Marine, Thomas Croft. The Holiday Inn is winona Ms. I found out by one of the other clerks that a Baseball team was in town and they gave my room to the baseball team. I felt humiliated and discriminated against.
I was in room and the toilet was disgusting and needed to be cleaned. I have been an IHG member for years as outside sales — platinum elite I booked a weekend stay using points for my daughter in law on April 15th We were on the phone for hours making sure that the days were correct and the points they had taken were correct. While checking in she was told she only had one night.
They had taken 80, points from my account. Here to find out the girl who helped us with the reservation had booked two rooms for the same night instead of two nights for us.
An hour and half of dealing with the check in on Friday Aug 30th , the manager was not willing to help and would not even get on the phone to talk to me directly. Once in their room the mini fried was broken and all the food went bad and had to be thrown away.
I went a head and booked another hotel room in Nashville because I did not want them to be stuck without a room. They had to spend all of Sunday morning packing up the room, and waiting by the front desk to see if another room would become available. The manager on Sunday was helpful and able to get them into a room, the second room the bathroom door would not close, they sent someone down and they stated it was bent and they would have to change rooms for him to fix it.
I tried to call and cancel the second hotel at Brentwood North Nashville, they would not refund my money stated they did not have any managers on site I could talk to. I need this bill taken off my credit card. We went to stay a couple of nights to visit the beach and the elevators were not working.
There was close caption problem, toilet flush is not working, sink is not straight. There is 4 time back and forth with the card not working thru the door. This is a waste of time for us going thru. The front desk clerk said card not working everyday and must activated everyday. This is not right answer. We feel no star for your company and never go back again any Holiday Inn period.
We stayed at the Holiday Inn express in Sweetwater Tennessee. I am an IGH member. This Holiday Inn never got my reservation correct,billed me the wrong charges and I need to speak with someone other than the local people as I believe they are covering their mistake they made with my reservation and will not honor my IGH booking.
This is a real mess and I have never had this problem before with an IHG property or any hotel. Okay Im trying to find the right person I been trying to get my refund for years! Such is not the policy in Mineral Wells. Does Holiday Inn not have standard policies at their Inns? I will NOT stay at this one again. Room safe was non working,thermostat was non working, housekeeping did not fill up coffee,ice baggie, cups, or toilet paper. Breakfast was horrible the bagels were old and hard as a rock.
They had no food to provide guess. The hotel was so dirty. Worst experience ever. Reservation I arrived at Augusta West I to attend a funeral. I go up to the room and the heat is unbearable its like triple digits with the heat index we realize that we cant stay here its to uncomfortable we request a refund and was told that it was done. I find it unacceptable and unprofessional to say something and not follow through. Return my money.
Thank you for your assistance in advance. Gentlemen, I tried this AM to talk to anyone that seem to care to help but to ot avail. Just posted the following complaint:. I did this after receiving the forth letter concerning the upgrade to the premier card and charged more than the required amount. Now we are told by Chase that this was only for new Chase customers and not existing ones.
I tried to call Holiday Inn Corporate but could not get to anyone who cared. Chase said they could do nothing. Very difficult to figure out who to talk to about this issue. Holiday Inn customer service washes their hand by by passsing me back to Chase customer service. It like they did not care. My family and I went to enjoy our last summer trip before school start back and was very disappointed. We arrived in Baton Rouge around pm on July 26 to check in early if possible but the gentleman stated the rooms were not quit ready.
Therefore we decided to go eat and take the children to the waterpark because the weather forecast said rain the next day. I tried to call the hotel back to let them know we were going to check-in later because we had gone to the waterpark.
I tried several times and no one answered the phone. I had the worst experience when we were told you can go next door and stay at the Quality Inn because its tried in with us. Oh my family was looking forward to the indoor pool especially the grandkids. That is why I booked that hotel. This experience has made us look at Holiday Inn Hospitality Promise in a negative way even if you do have reservation. I received literally the last accommodation since the EAA fans had booked every hotel within a 50 mile radius of its location in Oshkosh, WI.
I am totally disgusted with this policy at this Holiday Inn. Also the hotel has poor internet access and the only employee that helped with moving our luggage was an employee named Jim! The whole atmosphere is NOT welcoming! There is no sign for the hotel so it is hard to find the street to turn off onto and the landscaping around the hotel needs better maintenance! The rooms are a bit small for the price I had to pay.
Yesterday, my kids were left stranded at the HI Express at the Legends without any attempts to contact them regarding their vehicle. Another vehicle, parked well within 5 ft of a fire hydrant was left parked without incident.
The employee was video taped and found to be untruthful during the conversation. Photos were also taken of the parked vehicle allowed to remain by the fire hydrant. Legal consultation has been initiated in light of the situation and attempts to contact Corporate have been unsuccessful at this time. The staff was wonderful from top to bottom, and the room was perfect!! Best stay ever!! Will book Holiday Inn again in the future on our next trip! People were courteous and friendly, and the motel was very clean.
One of the worst experiences we have had. Checked in to 2 suites and when we turned on the bathroom faucet, water started pouring out. Left the room and maintaince came in. Went back to the room and there was a dirty towel and bar of soap on the counter. Room was old and not maintained. Beds were horrible. Husband left a pair of new shoes and shirt by accident and they disappeared.
Never turned in to Lost and found. Called the following day and several days later as well. Left multiple messages for the hotel manager but Kimberly never returned my call. I would like someone from corporate to contact me re this…. I will never stay at a HI Express again. Too many good choices out there. I need corporate office to call me or email me immediately about my stay July 4th in your Duluth MN location.
As the standard one was 47, Upon arriving, not only did we not have the room i booked, our room stunk of bad feet and dirty clothes. When we woke up the next morning 2 of my children had bug bites on them! Made a reservation for two nights. With a late check in as out flight landed after midnight. We prepaid for both nights.
Well our flight was delayed by 5 hours. Upon arriving at holiday inn rocky point we were given our room. When we entered the room. The linens were all over the floor. The shower had just been used as there were towels and water everywhere.
We asked that the room be cleaned. The front desk acted like we were lying and said no one stayed in the room. Since we had it reserved. Once we showed him he agreed to have it cleaned. Yet here we sit in the lobby at am. Waiting for the room to be cleaned. Res Upon arrival we were informed that our room was on the 3rd floor with a harbor view as requested, however, the elevator was not working and they had no idea how long it would be until it was fixed.
We asked about our senior discount and the woman checking us in just laughed at us but we thought she was just joking around. We got some of our things and started up the six flights of stairs to our room. My wife has COPD and this was extremely difficult for her to do. She had to stop at each landing to catch her breath before she could go on. By the time we would get to the room she would have to do a breathing treatment.
I had to make several trips to bring our luggage and medical equipment to our room. Upon checkout we asked about our senior discount again and not only did we not receive that, we were not given any type of compensation for the inconvenience of the elevator not working. This was the first time we have ever stayed at a Holiday Inn and were very disappointed.
I have always connected the name Holiday Inn with excellent customer service. This certainly did not live up to that expectation. I need a Corporate Executive to call me regarding reservation that was made on May 14 at 10;00 am by my Travel Agency and the hotel canceled my reservation without a call that same evening — confirmation I traveled from Washington state on business to this location every months and this hotel is always my choice of stay.
I contacted my travel agency and they are unclear why the hotel cancel my reservation. I understand from a hotel guest there is a event this week at the hotel. Note : The excuse the Manager gave me was they had no contact number, but my credit card number was on file. We booked two rooms for our family vacation at your Market St. Wilmington NC location for June 17 to June 22 Reservations were made in April and I called several times confirming my needs.
Two crucial needs were free breakfast and indoor pool. None if your agents told me that breakfast was free 11 and under until we came down for breakfast Tuesday morning. And my second major complaint is the pool was out of order upon check in and no one advised us.
We went down on Monday about 6p to find the pool out and so I went to guest services and was told the pool would be available Tuesday morning and in Tuesday morning I was told maybe the pool would be open in two days. Even though I said please let us know when we could use the pool it was always me who had to call to quest services. The front desk would say I will check and call back and never call back. Forgot to tell you some one named Zachary answered the phone and told me your Wilmington hotel offered free breakfast and did not tell us the stipulations.
Anyway this is our first stay at any Holiday Inn and I must say this is the poorest communication I have ever received and your front staff gives you the attitude that they could care less and no apologies. I needed to vent cause this is how I book my rooms for economical reasons with four grands these are my top priorities when we vacation. Thank you. I needed to cancel a reservation going to and another coming from Charleston WV because my grandson was not able to make the trip and had to cancel.
As a senior living on a fixed income this is unacceptable! Wachovia National Headquarters. Xbox Live Headquarters Address. Kroger Corporate Gift Cards. Friskies Cat Food Headquarters.
Address: 3 Ravinia Drive Suite Corporate Phone Number: Fax Number: Customer Service Number: Reservations:
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